"Access to the anti-coagulation clinic"

About: The Queen Elizabeth Hospital / Older people's healthcare

(as a friend),

Patients requiring anti- coagulation treatment have to attend the pathology department at QEH for weekly blood tests until their INR is stable and then treatment is maintained at the GP surgery.

This patient has atrial fibrillation and therefore cardiac incompetence. She also has rheumatoid arthritis and is overweight all of which affect her mobility. She cannot walk from the hospital car park to the pathology department. QEH offer no help in this situation. She therefore has to hire a car to take her to the hospital and drop her at the staff entrance from which she has a short level walk to pathology.

This patient is not unique. Please can provision be made for this group of patients to park where they can access pathology and maintain their independence without incurring excessive cost.

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Response from The Queen Elizabeth Hospital

Thank you for comments about access to the Pathology Department for disabled patients attending the Pathology service. I appreciate that it is a significant walk from the car park to the Pathology Department if a person has a disability. I will follow this matter up with the Trust’s Travel Coordinator to see if anything can be done to assist in situations such as these. If you wish to discuss this issue further please do contact me directly either by email or telephone. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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