"Sceptical that NHS24 received an engaged tone"
About: NHS 24 NHS 24
Posted by DD420 (as ),
waited hours for a callback, one attempt was made but not long enough for me to answer, I'd gone to lie down due to worsened symptoms. I called back, reopened case, then 4. 5 hours later, allegedly a callback attempt was made to my mobile, but apparently it was engaged.
To take 50% longer than the maximum wait time is a little ignorant, I had to constantly chase the service up, so this is not acceptable. I'm sceptical that an engaged tone was received calling out to my number, as my phone was not in use at the time. I also think you try to get patients off the list at first opportunity.