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Triage nurse

Story from nhs.uk

"Triage nurse"

About: Whipps Cross University Hospital

I rang peditric dep as my daughter who was born with a serious lung problem was having difficulty breathing over night I was told to bring her in . I get to A&E spend five mins explaining to a triage nurse what the child's medical history is they then ask if there are any medical conditions . I replied I just gave it to you to which they replied I didn't get it you spoke too fast and I don't understand what you just said. This nurse has no business in a hospital or else clearly hasn't finished their training . This is typical of Whipps Cross A&E little regard for patient care and under qualified people doing jobs that require a trained and skilled person .

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Responses

Response from Whipps Cross University Hospital 9 years ago
Whipps Cross University Hospital

Submitted on 07/04/2015 at 15:50
Published on nhs.uk on 09/04/2015 at 01:02

We are sorry to hear you were unhappy with your experience of using the emergency department and we'd like to assure you that we take patient care extremely seriously. Thank you for sharing your feedback which will be passed onto the emergency department team. Kind regards Barts Health NHS Trust

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