"My treatment on Sunday March 1st in A&E"

About: Torbay Hospital

I had been gradually getting ill over 4 days with flu like symptoms but on the Sunday I also had chest pains. My wife called 111 and after talking to them they advised me to get to A&E within an hour. We live close to Torbay Hospital and went straight there. While my wife parked the car I went to the desk. The receptionist immediately got me a wheelchair. They told me I would be seen next and within a couple of minutes we went into triage where two nurses quickly made a range of checks. They then took me through to the cubicles and someone came to take blood. A nurse also connected me up to an antibiotic drip and a saline drip. This all within 15 mins of arriving. My wife did most of the talking for me as I felt so woosy. I had a chest xray. The doctor was very thorough and when they had the results of all the tests they explained everything to me and my wife. I was kept in overnight and at lunchtime the next day I was sent home with more medicines to take. The whole experience has left me feeling so grateful for the amazing care I received. Many thanks to everyone in Torbay A&E who helped to make me well again.

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Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

We are delighted to read your encouraging comments. Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

Kind regards South Devon Healthcare NHS Foundation Trust.

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