"Confrontational staff - Lesney Ward"

About: Oxleas NHS Foundation Trust / Inpatient mental health care

(as the patient),

Lesney Ward: I have seen both nursing and care staff engage in arguements and other inappropriate behaviour with patients who are not always aware of what they are doing or saying due to their ill health.

This includes slamming food down: (toast) refusing to open the laundry without humiliating a women with incontinance: (same member of Care staff)

By-pasing patients queing for medication: telling patients standing in the queue that they are interfering with confidentiallity and patient care even though those standing either side of the patient were not spoken to, and forcing the patient to move away in a confrontational manner: Refusing a patient his medication on a regular basis until after everyone else had theirs: (Same Nurse)

Many of the staff are impatient and confrontational in nearly all aspects of their interaction with patients... sadly the list goes on.

I have not seen the same behaviour on Milbrook Ward where the attitude of staff is non-confrontational and respectful.

There are some very good caring staff too... but I feel these are currently in the minority. Oxleas need to address these issues as a matter of urgency.

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Response from Oxleas NHS Foundation Trust

Thank you for sharing your experience with us. The experience of people using our services is extremely important to us and we have done several things to address the problems you raise. A series of meetings took place where we clearly communicated our expected standards of behaviour from staff. A new Ward Manager has been seconded on to this ward and a mentoring scheme has been put in place to support newly qualified staff.

Georgina Hicks, Bexley Service Manager

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