"Appalling care and attitude of staff"

About: Chorley & South Ribble Hospital

My daughter had to return to A@E last night due to haemorrhaging after tooth extractions due to being on Clopidogrel The care was appalling . One nurse had the audacity to insinuate she'd been drinking My daughter doesn't drink! She was then put in the waiting room in front of other patients with blood pouring from her mouth She was so embarrassed . She was there until 2 am waiting for it to subside. The same nurse then came to ask if they needed them to ring for a taxi as they obviously still thought my daughter had been drinking .This assumption is completely out of order and this nurse needs to be disciplined and my daughter given an apology. I am a recently retired night manager of an NHS trust and my daughter is a nurse We are very responsible people and my daughter never drinks even when she goes out with friends A formal complaint has been given to PALS This nurse treated my daughter with disdain as she had made a completely false assumption leading to a distressful situation for my daughter.They're not fit to be a nurse and needs to be given a written warning. You cannot just make assumptions about patients and then treat them with contempt when you are completely wrong and making a grave error They are a disgrace as was the whole care in the A@E

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for telling us of your daughter's recent experience when she attended the Emergency Department; I'm sorry to hear that it was not of the standard we would aim to offer all our patients. We would welcome the opportunity to discuss the concerns raised further with you and your daughter; if you are happy to do so, can I ask you to please contact our Customer Care Department on 01772 522521.

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Response from Chorley & South Ribble Hospital

We were sorry to hear of your daughter's experience when she recently attended the Emergency Department and offer apologies for the distress caused. We understand from your feedback that your daughter has submitted a formal complaint and will, of course, fully investigate the concerns raised and feed back in due course.

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