"triple graft operation - 5th March 2015, Ward 27"

About: Castle Hill Hospital

This hospital gave five star service from arrival until the point of being told I would be discharged.(see more later). The attitude of all staff from reception through ICU and HOU was flawless. I never met anyone who didn't afford me a smile or give any care that I required. There was no 'I'll do it in five minutes' attitude whatsoever. The care and consideration towards the patients was obvious. Cleanliness was exemplary and the food more than satisfactory. Discharge was a different matter which seems to be down to your pharmacy. At around 9.00 am on Tuesday 10th March a doctor said I would be discharged as my wife (she is a member of your heart group) could tend to my needs. At around 11.00 am I was told my bed was needed in HOU and was transferred to a general ward - no problem there. At around 1.00 pm I was still awaiting my prescription, with several apologies from the nurses, but was moved to an upright chair in a corridor due to my bed being required again! By 3.00 pm I was wilting and my wife becoming concerned. After all it was only five days since the triple graft! Still nothing from the pharmacy until 4.00 pm, and even then all pills were not available! Seven hours had passed since I was told I would be discharged. Several staff members said it was not unusual for 'pharmacy' to cause delays of this nature. I don't make judgements based on just one issue but take an overall view. I first noticed my problem during October and went to see my GP. Since then, I've had several tests, an angiogram and a triple graft all in less than five months. There's nothing wrong with the Cardiothoracic Unit at Castle Hill Hospital! My heartfelt thanks to the consultants and the team. Please thank them all. Terry Frost

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››