"Gallbladder Issues"

About: Eastbourne District General Hospital

Collapsed 15.1.14 with extreme abdominal pain, taken to Conquest, despite being within spitting distance of DGH when I collapsed. 16.1.14 verbally informed I would need to have my gallbladder removed. Request to see Gastro Locum put in. Suffered undiagnosed pancreatitis. After rounds of MRIs and shocking care at Conquest, referred back to DGH, where I proceeded to wait 8 months for an endoscopy to remove a stone that was no longer there. Doctor and secretary repeatedly on holiday, impossible to contact. Had endoscopy done on Choose&Book, because would you wait 8 months, sore, jaundiced and in pain? Choose&Book doctor harangued DGH surgical consult to remove organ, so consult finally brought me in to see them November 2014. 14.11.14 received letter about seeing Gastro Locum... 11 months after request. Surgical consult dismissed my request to be permanently referred to Royal Sussex under the surgeon who performed endoscopy. Told me I would be seen before Christmas, then after January. Now March, over a year since initial diagnosis and I haven't heard from DGH since before Christmas. Getting through to secretary is useless, because all they can do is tell me how many of the 36 weeks I'm expected to wait that I have gone through. Choose&Book currently only offers me appointment at two hospitals, the DGH and the Hollier... except not really because DGH has no appointments, and second hospital has low ratings for cleanliness, mortality and staff friendliness. As for DGH, being batted between them and Conquest is a joke. My consultant has the most appalling manner. Attitude seems to be that because I am 24, and young, I will manage. Frankly, highly tempted to sue. I would complain formally if I had any hope of actually being heard.

Story from NHS Choices

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Response from Eastbourne District General Hospital

We are deeply concerned to read your posting on NHS Choices about your experience with Gastrointestinal and Liver Services at Eastbourne DGH and we would urge you to contact our Patient Advice and Liaison Service (PALS) who will listen to your concerns and liaise with Trust staff on your behalf. PALS is an informal support service for patients who have current queries or issues. Their aim is to help address issues and provide clarity. They can be contacted by telephone on 01323 435886, by email at esh-tr.PALSE@nhs.net, or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the Coffee Shop. If you would prefer to speak to someone independent of the Trust, you can also contact Healthwatch East Sussex. The role of Healthwatch is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Please be assured that we take all comments very seriously, and would like the opportunity to look into the issues you raise therefore we hope you feel able to contact PALS.

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