"Ward b18"

About: Royal Blackburn Hospital

I can not thank all the staff on B18 enough. My dad has been with you for two weeks now and the care and treatment he is receiving is first class. He had surgery yesterday and is in the POCU at the moment with staff who are just as fantastic. Hopefully he will be back on B18 this morning and with the fantastic care and treatment from all your staff , he will soon be on the way to Blackpool for his triple bypass . From domestic to surgeons nurses and doctors you really have given my dad a second chance , he will be leaving your care a New man . Thank you so much for your continuing hard work and devotion. We as a family are very thankful and words just are not enough. A fantastic service from royal blackburn .

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your father's experience of our Cardiology service on ward B18 at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation and lovely comments are passed onto the team who will be delighted to hear that your father's care and your recent experience of visiting with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your father's continued treatment at Blackpool and his continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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