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Very Rude Staff!!

Story from nhs.uk

"Very Rude Staff!!"

My partner fell at football and injured his side we visited the Hospital on Sunday, when we arrived at the Miu there was a gentleman in-front of us who was being spoken to very rudely but we didn't really take any notice, when it was our turn to be spoken to my partner explained his problem and a very rude nurse replied ' well what do you expect me to do about it' to which I replied ' I don't think there is any need to be so rude, they quickly answered back saying they weren't being rude and would we like to fill in a form and we would be seen shortly. This is the second time we have visited the Miu and been spoken to rudely, would not recommend anybody to use this hospital for any minor injuries I would rather drive to Guildford.

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Responses

Response from Petersfield Community Hospital 9 years ago
Petersfield Community Hospital

Submitted on 19/03/2015 at 14:06
Published on nhs.uk on 20/03/2015 at 00:00

Thank you very much for taking the time to post your valuable feedback about your experience at MIU, Petersfield Hospital. I was extremely concerned to hear about the way your partner was spoken to and offer you my sincere apologies. We would welcome the opportunity to discuss this further with you and ask that you kindly contact Matron, Shelly Mason at the hospital on 01730 263221 or Complaints and PALS on 02380 874065 or e-mail hp-tr.complaints@nhs.net I hope that your partner is recovering well following his injury. Kind regards Jane Tibble Complaints and PALS Officer

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