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First class treatment and care

Story from nhs.uk

"First class treatment and care"

About: Hull Royal Infirmary

I have just had my second cataract removed and once again my care and treatment was of the highest standard.Indeed I feel that the Eye Hospital shows the NHS at its very best. All the staff involved with my care from reception,through to the nurses,anaesthetist,consultant and theatre staff treated me in a very professional, caring and courteous manner so I felt relaxed and calm during the surgical procedure. I feel that in this hospital you are valued as an individual and a friendly atmosphere is present at all times..Until now I have had limited experience of hospitals but my two experiences here were excellent ones.To have had both cataracts removed within three months,and with such successful outcomes has been superb.My very grateful thanks to all your excellent staff who looked after me.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 11/05/2015 at 12:44
Published on nhs.uk on 12/05/2015 at 01:01

Dear Christine, Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned in the eye hospital are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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