"My Asthma Care"

About: North Tyneside General Hospital

I have been to A &E on numerous occasions, about my asthma. 1 time they tried to tell me I was having A heart attack. It took 12 hours for them to tell me I was right all along GRRRR

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear Sir / Madam, I am sorry that you have been so frustrated by our failure to diagnose your asthma correctly. I am also sorry that you weren't listened to as you would like and that you haven't been included nor appropriately involved in decisions about your care. Such a shame when we know that someone living with a long term condition will have a wealth of expertise and strategies on how to make life a little easier. I I will pass on to the team - however if I had your name I would be able to personalise your story and this is immensely powerful in helping our teams to reflect and learn. If you are happy to pass your name on my email is annie.laverty@nhct.nhs.uk Thanks again, Annie

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