"this hospital is a disgrace to the nhs"

my sisterhad bladder surgery earlier this week I was very worried when I went to collect her none of the staff on the ward were english they all shouted at the patients instead of speaking clearly. When ever we asked them a question the answer was " sorry, I don't speak English" . My sister was desperate to leave only a few hours after her op she told us that she was afraid of getting an infection because the ward was so dirty. I saw balls of dust in the corners and bloody plasters and dressings under my friend bed left since she ha blood taken for analysis. I understand why she was worried. She was in pain but none of the care assistants understood that she needed pain relief , which they should know given that she had surgery 2 hrs earlier. She was discharged without her medicines to take home because no one had bothered to inform the pharmacy. I can't understand why the staff were so unhelpful they did not want to engage with the patients they spent a lot of time using their mobile phones when they should've been looking after the patients. Not a place I want to be treated in. Ever.