"Wasted visit"

About: Hillingdon Hospital Hillingdon Hospital Uxbridge UB8 3NN

Posted via nhs.uk 9 years ago

Lacked patient care by all but one person, staff confused efficiency with customer friendliness. I felt like a package being processed.

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friendliness

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Hillingdon Hospital

Submitted on 18/03/2015 at 16:34

Published on nhs.uk on 19/03/2015 at 00:00

Apologises that you felt the staff did not display good customer care skills during your visit. Patient experience is of utmost importance to the department, as is the case with the Trust as a whole. Matron will discuss the importance of being courteous at all times, even when working under extreme pressure, with staff members.

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Wasted visit

"Wasted visit"

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