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Couldn't have been better.

Story from nhs.uk

"Couldn't have been better."

About: Hull Royal Infirmary

My 100 year old mothe in law was admitted to Ward 90 with a broken hip following a fall. She was given a partial hip replacement, but sadly died a day after the operation. My wife and I cannot speak too highly of the care and kindness which both we and my mother in law received. We were kept fully informed at every stage, from the initial warning that there was no certain survival rate for this operation with extremely elderly people, to the sensitively-handled phone call about the death. A phone call suggesting that we should visit when mother in law was coming round from the anaesthetic following her operation, and giving an approximate time, was typical of the sensitive thoughtfulness. Our warmest thanks to all the staff of Ward 90.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 11/05/2015 at 12:51
Published on nhs.uk on 12/05/2015 at 01:01

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned on ward 90 are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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