"Co-ordinated bookings for different clinics needed"

About: Hull Teaching PCT

(as the patient),

Roll on the day when all bookings for all the different clinics at which treatment is given for leg ulcers are co-ordinated! I find the most frustrating part of my experience of leg ulcers has been trying to get to an appropriate clinic at the appropriate time, because I have had to ring one clinic at one time of day, another at another, and so on. I think it's a shame to spoil such brilliant nursing by mere bureaucracy.

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Response from Engagement Section Assistant, NHS Hull

Dear MacAuslan Many thanks for placing your posting on the Patient Opinion website. We are very concerned that you have experienced difficulty in arranging your appointments. We should be very grateful if you would contact the Patient Advice and Liaison Service (PALS) to provide us with more detail to enable us to look into the matter. PALS may be contacted on (01482) 335409 or by email NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact PALS as above. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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