"Ward 18 total knee replacement"

About: Bishop Auckland Hospital

Having just returned home I must say that the level of care is extremely good. Nothing was to much trouble and staff were always quick to respond to requests. Although finances dictate staffing levels there was always a nurse available and what a pleasant and friendly ward which made a 4 day bed bound stay bearable. Its a shame that admissions are not made over the weekend as my only negative observation would be that patients requiring to stay in over Saturday and Sunday may not have much company on the ward. Longer admissions seem to be made earlier in the week while day cases seem to come in and be discharged on Fridays or early Saturday. The hospital and staff on the ward prides itself on cleanliness and work hard to maintain this good reputation. Should surgery be required in the future then Bishop Auckland will be at the top of my list, even though there are nearer hospitals.

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Response from Bishop Auckland Hospital

Dear Steve Thank you for providing feedback on your recent visit to Ward 18 at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. I will of course also make sure your feedback regarding admissions on a weekend is also sent to the sister and Matron. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the ward sister and the Matron to pass on to the staff for you. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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