"Neuroscience Ward - Life Savers!"

About: John Radcliffe Hospital

I am writing this review on behalf of my wife, who was admitted to the John Radcliffe Hospital after a large Cyst and an unknown tumour was located on the top of her brain. We first found out in January after a routine MRI scan in Wycombe discovered something wasnt right, Upon the bad results, we were referred to a Consultant at the Nuffield Centre (Next to John Radcliffe). As you can imagine, we were terrified, upset and distraught at what was happening. The doctor comforted my wife as best as they could and said before we left the room, 'This consultant is one of the best surgeons I know and if I was having anyone operate on me, it would be this person'. The reassuring words about the consultant went around our heads for weeks until we finally went up to Oxford and met them at the Nuffield Centre. Words cant describe how professional, reassuring and caring the consultant was. They sat us both down and fully explained everything, even with a bit of humour with references to a mechano set and black & decker drill (whilst explaining the operation process). This consultant was very humourous and charming which helped relax my wife. From going into a very clean, professional and welcoming enviroment (Nuffield Centre) with not knowing what was going to happen next, we went away knowing what exactly we were dealing with, the risks and what support was available. The next couple of weeks flew by and the staff at the Nuffield Centre were brilliant, always keeping my wife up to date via letters, emails, texts and calls. We attended the "Pre-op assesment" at the JR first and that went really well. All the staff including nurses, doctors and receptionists were very comforting and reassuring, ensuring my wife had all the correct details and knew exactly where she was going and what she could expect. Next up was the operation which was carried out at the JR, in the Neuroscience ward. We arrived at 0730hrs and were met by a lovely nurse who took us through to a room where we met with the anethesist, who went through everything. The consultant arrived shortly after and went through again what they were going to do, all whilst keeping their humour and charm on top "reassuring" form. Four hours later and I receieve a call from the consultant saying the Op went well and my wife was in good condition minus a bit of hair but very well disguised (Wouldnt have realised unless I had looked for it). My Wife was then in the Neuroscience ward for 4 days, fully monitored and cared for by a wonderful team of nurses. Visting conditions were fair but not enforced, as on several occassions patients next to my wife had more then 6 persons around. Food was ok, nothing spectacular. Wards were very clean. At times some staff appeared to not want to be there and were just walking around with unhappy faces. One thing that disappointed me was the amount of visitors not using the hand gel machines at the entrance doors :-( My wife is now home recovering, thanks to the consultant, wonderful team and everyone at JR.

Story from NHS Choices

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Response from John Radcliffe Hospital

Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families. What a wonderful experience for me to share with staff working in the Neurosurgery, and with senior nurses and management. So glad to hear that your wife is recovering well and hope that she is soon in top form again.

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