"I feel alone"

About: Kent and Medway NHS and Social Care Partnership Trust / Crisis resolution

(as the patient),


Iv'e just been told I am showing signs of Rapid Cycling Bipolar, the psychiatrist prescribed 300mg of Quitiepine/Seroquel and it is not the medication for me, so I asked to change and they refuse to try me on anything else so I have no medication for my mood swings at all. They are also weaning me off Venlafaxine 225mg an antidepressant so once that's out my system my depression will flare up but they have no concern.

Iv'e been calling all week just to get terrible responses, last night I was at A&E I called their pager number and when they called back I told the crisis team I'd been violent and was manic, the lady responded saying 'you're violence isn't related to your moods. ' That was the end of that conversation.

A&E had no psychiatric laision and said I can either sit in a chair for 11hours or go home so I left. My step dad then called the crisis team as I was still manic and aggressive/violent, the crisis team refused to come out to me, refused to give me any care whatsoever and just said they'd see me the next day.

I am fed up of the neglect. This is ridiculous and last night I almost commited suicide as the lack of care has sent me into a deep depression. I don't want to see the Kent Crisis Team now as I want to hurt them. I'm left with no care and no medication for my disorder.

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Response from Nicholas Dent, PET Manager , Patient Experience Team, Kent and Medway NHS and Social Care Partnership Trust

Thank you for taking the time to raise this matter and I am really sorry to hear that you feel you haven’t received the support you expected. Whilst we would not wish to go into detail on a public website, decisions about medication are best taken collaboratively in discuss with a consultant and a patient. Would you please contact the crisis team and ask to speak to one of the team managers to discuss your experiences of crisis team support. The manager will be able to signpost you to the best way to resolve your concerns. We are always happy to receive feedback in order to improve our services.

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