"I am eternally grateful"

About: North West Ambulance Service NHS Trust / Emergency ambulance Tameside General Hospital / Accident and emergency

(as the patient),

Admitted to A& e with chest pain in December, I had to wait approximately 2 hours to be seen which was the only negative of the whole experience. I was then admitted to m. a. u, where the kindness care and compassion was amazing. Linda the night nurse was amazing and explained everything.

There were lots of frail elderly ladies who were treated with dignity and respect, nursing care was excellent. I then went to ward 31 after initially being diagnosed as a heart attack, where again the professional nursing care from the whole team was excellent, the nurses and auxiliaries were amazing and attentive despite being extremely busy. Dr Khan and his team of medics were professional, compassionate and very reassuring, frequently explaining everything as I was very anxious.

Dr Khan arranged for an angiogram to be performed at Stoke on Trent, so I could avoid a lengthy wait for the procedure in Manchester. and to obtain confirmation of diagnosis which was myocarditis. Again I believe the team went above and beyond norm to help me.

I will be eternally grateful for all of the care I received and the kindness from all of the staff including the ambulance team, the porters, technicians medical and nursing staff. Sorry it has take me 3 months to write this but I thank you all so very much.

I'm sorry I can't remember all of you're names but thank you again for you're hard work and dedication. Whilst I was an inpatient I witnessed 2 lives literally being saved due to respiratory distress. Thank you all for everything.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for taking the time to post about your experience here at Tameside Hospital.

We are working hard to improve patient experience, so it is lovely to hear first-hand that this has been your experience.

Your comments have been passed on to the teams involved in your care.

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service

picture of Deborah Gallagher

We would like to thank you for taking the time to share your kind words about your experience of North West Ambulance Service and were pleased to hear that you received great care from us and everyone else involved in looking after you.

We hope that you are now on the road to recovery and would like to wish you all the best for the future.

Many Thanks

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