"Recent Surgical Procedure."

About: The James Cook University Hospital

A close member of my family recently needed surgery very quickly. Pre and post op was spent on Ward 35. The Ward environment was calm, clean and organised. The Nursing and Medical Staff were very attentive, caring and respectful in all aspects. Nursing Staff were happy to deal with our queries and responded in a timely manner. The only difficulty we experienced was a very long time delay in waiting for discharge medications to be returned to the Ward which meant we did not leave the Hospital, until late afternoon. We appreciate that the Hospital and the Pharmacy are very busy. However if there was a system in place to speed up getting discharge medication back to the ward more quickly, then this might free up beds more quickly.

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Response from The James Cook University Hospital

Good morning Thank you for your feedback in which you thank staff for the care and treatment afforded to a member of your family, during their stay on Ward 35 at The James Cook University Hospital. I shall certainly forward your kind words to the staff involved, who, I am sure will be very pleased to read them. I have also forwarded your concerns regarding the wait for discharge medication. If you would like to receive feedback with regards to this issue, I should be grateful if you would contact me on 01642 854500. Many thanks again for taking the time to contact us. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary

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