"Very disappointed"

About: Manor Hospital

I was seen in your gynaecology clinic today and I've got to say, I left the building feeling extremely frustrated. When ''asking'' about my medical history, it felt like they weren't really listening, and instead of asking about my symptoms, it was more clarifying/barking/rushing through what was said in the GP correspondence, I felt like they were very unapproachable as I had a few questions I wanted to ask but I didn't ask as a consequence. I also felt like they rushed through my appointment, they even answered a personal phone call during my allotted appointment which I felt was inappropriate. Luckily there was no reason for medical concern after my physical examination, but I felt they were not properly explaining what was happening and why they were doing it, they wrote me a prescription for a contraception pill without even explaining about the medication, my opinion on taking it or more importantly, the side effects. I am a young woman and this was my first gynaecology appointment as I was referred by my GP after some concerning symptoms, this was obviously a very anxious time for me and I felt I wasn't being looked after properly. I walked away from the clinic feeling very frustrated, tearful and embarrassed and I hope other women do not experience this again.

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Response from Walsall Healthcare NHS Trust


Thank you for taking the time to post a comment.

We are very sorry your experience of using our gynaecology services did not meet your expectations. The Head of Nursing and Midwifery would welcome the opportunity of speaking with you about this. This can be arranged through our Patient Relations team if you would like to give us the opportunity for further investigation into the issues you have raised.

Please contact our Patient Relations team by either calling 01922 656463 or emailing patientrelations@walsallhealthcare.nhs.uk

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