"X ray dept"

About: Horton General Hospital

An elderly gentleman who has been in terrible pain for a long time eventually got an appointment at x ray. He was treated very poorly and has now just been left in limbo. He was given a ultra sound and then told he needed an MRI the next thing he knew was that the man doing the ultra sound disappeared and a nurse came in and told the elderly man to get dressed and go home. He has heard nothing since and is very confused about the whole thing. Meanwhile he is still in terrible pain. I think that whoever dealt with this gentleman should be ashamed of themselves. To treat a decorated veteran in this manner is disgusting. I will be taking this further.

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Response from Horton General Hospital

Thank you for your comments regarding ultrasound department at the Oxford University Hospitals NHS Trust. I am very sorry that your care / treatment lacked the compassion/respect that we expect all our patients to receive or I am very sorry that your treatment was not at the high standard that we expect. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Rebecca Ryan on 01865 223255 or at rebecca.ryan2@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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