"Care for my dad"

My father was being treated on the moreton ward and even through most of the staff are amazing there are a couple of nurses who are rude and not very friendly and don't like being challenged. I will be putting in a complaint about one of them. I understand they are under pressure but they have to remember we are putting love ones in there care. They should understand that family members will be concerned and will want to know what's happening. I will be highly recommending 3 members of staff in a letter I will be writing . inhave watched nurses rush round at the end of a shift making notes on people's charts ten minutes before the shift ends. Why don't they complete charts at the time the task is being performed. Instead of trying to remember !