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Western Infirmary A and E/ AMU experience

Posted By Westy65

"Western Infirmary A and E/ AMU experience"

About: Western Infirmary/Gartnavel General / Accident & Emergency

(as a parent/guardian),

My daughter had injured her finger playing sport, and the school nurse had advised she go to A&E as there was a chance it was fractured.

Having historically had long waits at the Western, I was expecting a long evening, however we were taken within 10 minutes of arrival, seen, x-rayed and treated and away from the hospital in just over an hour. The longest part of the experience was for x-ray, and that was only because they had to redo one of them.

I would just like to thank the staff for making this such an easy experience.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 16/03/2015 at 15:41
Published on Care Opinion at 16:31

Dear Westy65,

Thank you for getting in touch to let us know about the experience you and your daughter had at the Western Infirmary. I will pass your feedback on to the staff in the department as it is great for them to hear that the efficiency of the service is noticed and appreciated.

I hope that your daughter has fully recovered from her injury, and thank you again for getting in touch.

Best Wishes,

Lorna

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