"Western Infirmary A and E/ AMU experience"

About: Western Infirmary/Gartnavel General / Accident & Emergency

(as a parent/guardian),

My daughter had injured her finger playing sport, and the school nurse had advised she go to A&E as there was a chance it was fractured.

Having historically had long waits at the Western, I was expecting a long evening, however we were taken within 10 minutes of arrival, seen, x-rayed and treated and away from the hospital in just over an hour. The longest part of the experience was for x-ray, and that was only because they had to redo one of them.

I would just like to thank the staff for making this such an easy experience.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Westy65,

Thank you for getting in touch to let us know about the experience you and your daughter had at the Western Infirmary. I will pass your feedback on to the staff in the department as it is great for them to hear that the efficiency of the service is noticed and appreciated.

I hope that your daughter has fully recovered from her injury, and thank you again for getting in touch.

Best Wishes,


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