"Thank you is just not enough"

About: Dorset County Hospital

Having had the most frightening experience in my whole life, everyone involved with my care were absolutely amazing, from entering a&e to the day I left the Maud Alex. Ward. Every procedure was explained in detail to me and all questions I asked were confidently answered. I began my stay from walking into a&e with a concern about dizziness and heart palpitations. My initial visit showed no problems with ECG or BP but was advised to return if I experienced a problem again. Walking down the road, I did experience it again so went straight back to a&e. I was immediately signed in and put on ECG again which showed my then very erratic heartbeat. All of a sudden I was immediately surrounded by medics and treatment was started immediately. I was obviously very scared about my ordeal but knew I was in good hands and everything being done was explained to me. Once I became stable, I was transferred to CCU where the staff were filled in with my condition and I was made comfortable. Everyone was so friendly and reassuring which helped me to be calm and settled. The only thing that concerned me was that I was so much younger than the other patients, however after a short time, I became to accept those around me and didn't much consider their age differences. On the 3rd evening, I was quietly transferred to the Maud Alex Ward due to my bed in CCU being needed by a new patient. As it was late in the evening, everyone in Bay1 was sleeping so i settled myself and slept well. Morning came and I was welcomed in by 3 lovely ladies who made me feel very welcome. We chatted amongst ourselves and all the staff involved themselves too. We all became good friends which made me feel more or less at home. Unfortunately, we did have an emergency on my 2nd night. This however, was dealt with responsibly, calmly and very professionally by all staff involved and we 3 remaining patients were consoled by other staff members. I cannot fault the staff on this department at all and very strongly believe that each member truly enjoys and loves their work. I also cannot leave out the catering for the hospital. This is exceptional!. Each day I was spoilt for choice as everything sounded very good and there was plenty of variety to suit all dietary requirements. Not only did the menu sound good, but each meal I picked was perfect, just as if I had ordered in a restaurant. As far as i'm concerned, hospital food is the thing of the past. There is no way you could now call it hospital food. On a final note, this may sound strange but I will miss all those involved in my care and I do wish each and everyone great success in their career in the future. Thank you thank you all

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Response from Dorset County Hospital

Thank you for such lovely feedback, it sounds as though it was a very scary time for you and I am delighted to hear about the excellent care you received. I will make sure the Cardiology team hear how much you appreciated the care they showed you whilst in our Hospital, along with the catering team. I am sorry to read you miss everyone, but delighted you are safely home and I am sure you would be very welcome if you wanted to come and visit us. I am very grateful to you for taking the time to write your review and pleased I hope you continue to recover well. Best wishes, Alison Tong, Director of Nursing, Dorset County Hospital

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