"Appalling Department"

About: Maidstone District General Hospital

I am currently in the care of this department and my GP surgery and I have to say, very strongly, that I'm not, in any way, happy with either. My whole case, from beginning, has been nothing but haphazard. This department is so slow that it's truly unbelievable. I've only just received a copy of the letter sent by the Registrar that I saw, this morning, one month after the appointment. Why the delay? Also, in this letter, there is some completely untrue information that has been written by the registrar that I saw, along with spelling mistakes. On the day of my appointment this clinic was already running an hour behind when I arrived, so that when I saw the Registrar, they were clearly rushing with me, leaving my unable to ask a lot of the questions that I needed to ask. I found their whole manner to be very abrupt and unhelpful. Since that appointment, I have had a completely inaccurate CT scan report given to me, with inaccurate measurements of a very important subject given to me, causing me an extreme amount of unnecessary worry for both me and my family. I'm now just left in limbo as to what this department plans on doing next? So to round up this appalling experience or both yourselves and the GP surgery, there has been, 1) A total lack of coordination. 2) A total lack of communication. 3) Incorrect information given to me. 4) Absolutely no continuity of care. 5) and, as of now, I shall be refusing any further tests at either Maidstone Hospital or Tunbridge Wells Hospital, I now have zero confidence in your Health Authority and a total mistrust of Doctors full stop. I'm still unwell, the problem still hasn't been found or dealt with, but I'll just take my chances now, fearing that that is far safer than letting medics anywhere near me! *Patient Centered Care*? Definitely not!

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Response from Maidstone District General Hospital

Thank you for taking the time to comment on the service you have received from the Trust. We were very concerned to read of the difficulties you have encountered and extremely disappointed to learn that, as a result of your experiences, you do not wish to return to the Trust for further tests. We would be keen to discuss this with you in more detail to try to help move things forwards for you and would encourage you to contact the Patient Advice and Liaison Service on 01892 632953 or email us at mtw-tr.palsoffice@nhs.net. We look forward to hearing from you. Kind regards, The PALS Team.

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