"Why am I still waiting???"

About: Royal Bolton Hospital

I was admitted into hospital on 1/3/15 following a car crash where I broke my right hand shoulder. After 7 hours, I was told I'd need an operation to take place on the 2nd March and I was to wait for a phone call. I rang into the hospital on the 2/3/15 after receiving no information with regards to what time or place I need to be for my operation to take place, only to be told that I haven't been booked in and that I would need to attend a "clinic appointment" on the 4/3/15. On 3/3/15 I went back to A and E with a chest infection. The large, elderly, slightly aggressive looking triage nurse in A and E was so rude and arrogant, and didn't seem to care what I was saying about the pain/discomfort I was suffering from as long as the nurse was able to fill out their paperwork. I don't think this nurse realised they are employed to help people, not make people feel worse. I then spent over an hour waiting for my prescription to become ready-the reason I was given for the delay was because the "robot was picking your order"-what an earth does that even mean? What are all the employed humans doing? So many other patients were waiting for the same reason. All that happened on the 4/3/15 was my existing sling was swapped for a more uncomfortable sling and I was given treatment/medication for MRSA which I was advised is normal pre-operation practice. I was then told that someone will contact me as to when my operation will take place. After not hearing anything for a further 2 x days, I rang in and spoke to admissions who then advised me that my operation will take place on Wednesday afternoon 11/3/15 and I will be contacted closer to the time. Today I have received a call advising me that my operation will now not take place until Saturday the 14/03/15 and that this date is not guaranteed. When I asked why am I being messed around and what am I supposed to tell my employer with regards to what's happening, I was advised that the Bolton hospital schedules their operations on a emergency/priority basis. I had previously been told I could've had my operation sooner where I live in Birmingham but I was discouraged from doing this on the 4/3/15 as this might have caused a delay in having my operation with the transfer from one hospital to another. I wish I would have got my transfer request in on the 1st of March to have my operation in Birmingham instead of being messed around like this. I don't understand why I am not a priority after patiently waiting around for a week and a half of being on heavy drugs for pain relief since I have had my injury. I feel really sorry for those people out there who unfortunately haven't got any friends/family to support them like I have, I don't know what I would have done without mine. I am still non the wiser with what's going to happen with me or when my operation is. My over all experience with the Bolton hospital up to now is so poor; that even giving this review a one star rating is far too nice and non reflective of it's services.

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Response from Royal Bolton Hospital

We're very sorry to hear this, but it is difficult for us to look into without further information. If you would like to discuss please contact our Patient Advisory and Liaison Service on 01204 390193

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