"rheumatology department"

Am absolutely appalled by the lack of organisation that i have encountered since changing my hospital to Orpington Hospital. I did not receive an appointment for a considerable time and then my prescription was not signed until a full month after seeing a specialist, causing me to miss at least 6 weeks of medication. I then suffered an infection and had to stop treatment. When I had my next appointment i was told i would be seen in a month by a specialist and this was in January, I still haven't received an appointment and was told today that nothing is on the system. Also was given no blood forms on last apt. When ever i try to ring i am faced with yet another answer machine, the appointments line never picks up. Its ridiculous.

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Response from Orpington Hospital

Can you please consider contacting our Patient Advice and Liaison Service whose email address is kch-tr.palskent@nhs.net We would want to look at your appointment difficulties to identify why you have experienced delays and if you still have not received a follow up appointment we can seek to expedite that process. I am also very sorry that you have experienced such difficulty in making telephone contact with appointments staff.

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