"Care and attention in the A & E Dept and on the..."

About: Queen's Medical Centre

I attended A & E on Thursday, the 5th March, in the evening, with some thing dangling at the back of my throat. Everyone I came in contact with - student, doctor, nurses, x-ray dept., treated me with courtesy and good humour. I was subsequently taken to the Ear, Nose and Throat ward where a blood clot was suctioned from the back of my throat. The doctor who performed this was fantastic, but another big plus in their favour was that as they were busy dashing from room to room, they never failed to acknowledge my husband and me in the waiting area, and apologising for keeping us waiting. And a big thank you to the nursing staff who gave my husband a very welcome cuppa. When people know you are there but pretend you are not, this is always guaranteed to upset you, When you are taken notice of, this really does help to keep you calm and civil. When you turn up as an emergency, you expect to wait anyway, but a big thumbs up to that particular member of the ENT team. And all the others! Aileen Birtwistle

Story from NHS Choices

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Response from Queen's Medical Centre

Thank you for such wonderful feedback Aileen. Your story is a perfect example of how the personal touches and often ‘the little things’ add up to make a big difference to our patients. We will share your comments with the teams involved in your care. Today marks the launch of this year’s people’s nurse and midwife of the year awards. In light of your experience you may wish to consider nominating one of our nurses for an award. You can do so at www.nuh.nhs.uk.

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