"Day care 7/3/15"

About: Highgate Private Hospital

I was admitted on 7 march at 11.30 am to have a day procedure - hysteroscopy & endometriol biopsy. I was welcomed at reception and shown to my room which was like a hotel room but with all the necessary medical equipment, and an ensuite shower/toilet. The room was very clean - there was a TV - and phone all mod cons! I was introduced to the nurse who looked after me - who was very friendly and put me at ease took my blood pressure etc...checked my details and explained what would be happening. I then saw my consultant who further explained what would happen during the procedure. I was taken to surgery about 2 hours after arriving at hospital. Again my details were checked and a full explanation of what anaesthesia would be given. Once I came round in the recovery room I was given pain relief (Morphine) and once I was ok I was taken back to my room. The nurse organised for me to have some food - fish cakes, new potatoes, carrots and green beans. All delicious. The nurse shift changed and the nurse who looked after me very well - doing observations, making sure I had water and tea. The nurse organised all my discharge paperwork without any fuss, gave me my painkillers to take home and explained what to do if I was concerned about anything. I left the hospital at 7.30pm when my husband collected me.I was very well looked after from the moment I arrived to the time I left. I have a follow up appointment in 6 weeks time and will then have further surgery, due to the excellent treatment I have received to date I am not anxious about this in any way. I should also add that as an NHS patient I was never made to feel that I was less important than anyone else in there.

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Response from Highgate Private Hospital

Dear Fiona, Thank you so much for taking the time to provide us with your feedback. As well as the highest standard of care, we are committed to providing the best possible patient experience and your comments are a really important way of helping us to achieve this. We are very happy to hear that you felt well looked after throughout you stay and feel at ease about your further care with us. Best wishes, The Highgate Private Hospital Team

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