"A&E failure"

About: Arrowe Park Hospital

On 10/03/2015 at approx. 20.00 hrs my partners 79 yr old father was admitted to Arrow Park A&E by Ambulance after collapsing and losing consciousness. He was put in a bed in A&E and ignored. After 35 minutes he had not received triage let alone treatment or seen a doctor. My partner sat and waited whilst they discussed Eastenders, what they had done over the weekend, how their respective families were not overrun with patients or paperwork. After 35 minutes she went and asked if her father could be discharged as he was now conscious and coherent. The Nurses then jumped into action, making all sorts of excuses, triage was done , by a nurse who had done a 13 hr shift and a Doctor arrived very quickly once summoned. What would the TV / Newspaper headlines be if he had had a heart attack and died whilst the Arrow Park A&E staff chatted about tv programmes?

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you and your father have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened . If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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