"had my daughter here"

About: City Hospital campus

I chose this maternity unit as i live in Grantham and ours has shut down. I was kept in to be induced after being ten days overdue and having high blood pressure. The staff as individuals were great. As a team i felt communication was sometimes lacking. I was told by the consultant i was being induced and they would call the labour ward and get me sent up. A midwife then told me they were closing the labour ward as it was busy. This was 10am friday morning. I was booked in to be induced on the monday so offered to go home and come in monday & they said i was not allowed as my monday slot may not be available. My partner had booked the day of work and it seemed it was for no reason. I requested at lunch to speak to someone and it got to 5pm so i went and asked what was happening. At 5.30pm i was taken down to labour ward and about 8.30 i had the pessary. By 11pm i woke up on bonnington ward shaking. I was taking back to labour ward & my contractions started coming every 3 mins and were extremely intense. My partner had to go find a midwife and it did feel we were left a little to start with as they left us after giving me paracetamol. When the pain was too much my partner had to go find a midwife again. I was given gas and air and diamorphine. We had different midwives throughout my labour and at one point the midwife was caring for 3 of us. I wanted an epidural but there was nobody available. Thats the only thing that has put a question mark against coming here again. The staff are clearly working hard and are so busy but it resulted in a painful labour and being left on our own. After our daughter was born there was an emergency and we were left on our own for over two hours before she was weighed and dressed and i was cleaned up. Again the staff did the best they could. I wish i could remember the names of them as they were fab. The doctor who helped deliver my daughter was also great. i would say great staff but not enough to go round. If i have another baby i would want to feel more confident that i can get the pain relief and abit more one on one attention.

Story from NHS Choices

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Response from Nottingham University Hospitals NHS Trust

We are grateful that you have taken the time to feedback to us and share your experience. We are very sorry that our team didn’t communicate effectively with you. This is not an experience we would wish for our families accessing care.

Sometimes we experience peaks in activity that we are unable to predict. At times there can be further surges when exceptionally women present as emergencies and need our immediate additional care. During these demanding times we rely on effective communication between departments – we clearly didn’t get this right on this day.

We are currently reviewing our processes for managing busy times so that we can ensure that all our families receive the high quality care we aim to provide. We hope that with the introduction of our Sanctuary Birth Centre at City Hospital, for low risk women, we will be able to provide more women with individualised one to one care.

We also note your comments about the good care from individual members of staff. We will share and learn from your account. If you wish us to look into the individual circumstances of your care further, please contact me directly on 0115 9249924 ext.62859 or 0115 9691169 ext. 58030.

Julia Gudgeon,

Intrapartum Maternity Matron.