"Poor Communications"

About: Bristol Eye Hospital

I need to change my appointment with BEH due 14th. March. I initially telephoned the 4174 number, but after being kept on hold for 45 minutes and my turn had come from the original 9 to 7 over that time, then my phone ran out of credit and was cut off.. During that "waiting time" I made a note of the web address and decided to use that system instead. It would appear that the 14th of March is a "non-mandatory date" according to the BEH system, and would not accept it. Guess its because its a Saturday !!! So, having changed it to the day before, and adding a note in the "comments" bit, it worked. However, still no reply. I repeated the process several days later, and still no reply, in spite of the fact I wrote "please acknowledge receipt of this mail" in huge capitals.. Still no response Had a text message today, reminding me of my appointment on the 14th. I shall reply to that, but I know it doesn't work, because I tried that before... I wonder if anyone there reads these reviews ???

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Response from Bristol Eye Hospital

We are very sorry to hear that you had problems contacting the Bristol Eye Hospital about your appointment. We have passed your comments on to the management team, so that they can follow them up and identify any problems with the website. We do review and respond to reviews on NHS Choices, but cannot address individual issues raised in this way because the comments are anonymised. If you would like us to look into this further, we would be very happy to do so via our Patient Support and Complaints team (0117 342 1050 / pals@uhbristol.nhs.uk). Thank you again for your feedback.

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