"Poor communication"

About: St Lukes Hospital (Bradford)

Chaotic appointments. Cancelled appointments then re-arranged and cancelled again. Letters each time wasting paper and postage. No response to requests for vital information until after several phone calls & then it was incomplete & not what I'd asked for. Different info depending who I spoke to. Basically left in limbo until I insisted I really was meant to be having a follow up appointment though it will be nearly 6 months of waiting now I've got a date. Very sad as this is holding up further important treatment for another health condition.

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Response from St Lukes Hospital

This is not the standard we expect to provide. Please accept my apologies for the poor service you have received. If you would like to discuss further and have someone investigate your concerns please contact the PALS department on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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