"Coping with anxiety"

About: Churchill Hospital

This review is written by the relative of a patient, a close family member. My mum in law is aware that she is extremely ill and not expected to live for much more than 12 weeks maximum. Her condition has worsened requiring an operation to unblock her liver. The medical care and attention she has received at the Churchill has been second to none and we have nothing but praise for the doctors, consultants and staff. However, we are concerned that when we left her at 8pm on March 3rd, I informed a nurse that she was distressed and crying. I was told that a message would be passed to the night staff, but it was over 2 hours before anybody came to see her. The following day the family visited from 1 pm until 8 pm, which lifted her spirits. we brought in a radio, books and magazines but thought how nice it would be to have a TV as a distraction. There was an empty bed next to hers that had been unoccupied for a couple of days, which had a TV above it and we asked if she could have use of that equipment. We were told that it could not be taken as a lady was returning to that bed the following day. This must seem a very trivial question, but how can it be that there are only certain beds that have hospital owned TV's available? Also, how would a patient who had vacated the ward be guaranteed to return to the same bed and of course with a guarantee that nobody else would have use of the TV while they were gone. I did ask the night staff how beds are reserved but was told they are not "it just happened to be that this was the lady's bed" ? Given the amount of anxiety and misery in the oncology ward, we would have thought that TV's provide a welcome distraction and would be a priority for many cancer patients. We were told that we could bring a TV in, which is fine and there is WiFi available. What can the hospital do to address the issue of lack f facilities for all??

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Response from Churchill Hospital

Thank you for your comments about your mother in law's care whilst an inpatient on the Oncology Ward at the Churchill Hospital. I am sincerely sorry to read of her ill health and the understandable distress that she is under as you all must be. Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families. It is with pleasure that I share your thanks with staff working in the units, and with senior nurses and management. Thank you for your comments about the availability of bedside televisions, I am sorry that one was not available to your mother in law. This feedback will also be shared with the senior nurses and management.

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