"It's the singer, not the song. Being civil costs nothing"

About: Bassetlaw Hospital Doncaster Royal Infirmary Rotherham Hospital Royal Hallamshire Hospital

(as the patient),

In the last few years I have had numerous problems which necessitated me visiting every hospital in my region. Hallamshire, Rotherham, Doncaster, Bassetlaw, etc. I feel that in a couple of the hospitals (Hallamshire and Rotherham) the staff at all levels were trained by Garage repair departments. They took one look at you, do a sharp intake of breath and shake their heads. I feel I was treated as a necessary evil. Now, when I went to Doncaster I found the areas I visited were a cock up. They appear to me to be over burdened by patients and patient visitors. The staff do try but I think they are totally swamped by numbers.

Bassetlaw appear to have got it right; service, civility and a friendly smile. One thing I would like to point out, it’s the singer, not the song. The song is almost right. There will always be problems no matter how much you try, but try and keep these at a minimum. I feel it’s time to get the ‘singer’ sorted out. Being civil costs nothing.

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Response from Angela Eyre

Thank you for your comments and its refreshing to read your view on how important it is for every single member of staff to be aware of how they interact with patients above and beyond the clinical care provided. At Rotherham General Hospital we are undertaking a programme of work called Being With Patients with our staff which demonstrates how behaviour and attitudes, however subtle, can positively or negatively influence the patient experience. Thank you once again for taking the time to post your feedback on this website.
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