"He was excellent, taking his time and reassuring both my mother and me"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

We called out a paramedic when my Mother, 92, was having breathing difficulties. It was around 10. 30 in the evening and the ambulance was with us within minutes. The paramedic, Patrick, stayed for a couple of hours giving my Mother a nebulizer and carrying out a number of checks to make sure he did not miss anything in her care.

He was excellent, taking his time and reassuring both my Mother and me that we were not an imposition. He understood completely that we wanted to avoid going to hospital and spent a bit longer with us to make sure my Mother’s breathing was stabilized before he left.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pilot484

Thank you for taking the time to share your experience. I hope your mother feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Patrick who came to your mothers aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the correct Patrick and ensure he is recognised for the care he gave.

Thank you again for providing feedback on our service.

Kind regards


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