"Rude and unhelpful staff"

About: King George Hospital

1. Waiting two hours in public waiting area in adult day care for news of husband's progress 2 and a half hours after he had gone into theatre for a 45 minute operation for progress. Told by a member of staff he is in recovery. Asked one hour later for any further news. They said "I've told you, he's in recovery." I explained that that had been their answer an hour ago and was there any further news. Nothing. 2. Finally on Iris ward. A hospital employee not sure what rank had given my husband a half-filled jug of water and a rigid plastic cup, leaving them on the trolley, just out of his reach. When the member of catering staff arrived later, they immediately told us off for the cup, in front of all the other patients and visitors. I explained that the cup had been provided by a hospital employee, that it had not been collected by my bed-bound husband or myself. Who do they think they are? 3. Doctors rounds 9.30am. You can go home today once we've taken blood tests and they are ok. 3.30pm - Nurse with no name badge arrives, "doctor is too busy, I have come to take blood." 7.00pm - no news. Asked another nurse. "You won't be going home today. Doctor has been too busy." So why not say something at 3pm about the possibility of not going home that day, and why did I have to go and ask at 7pm? Why not keep patients informed? 4. Doctors rounds the next day - you will be seen next at Queens, King George or Loxford, you have no choice. Why ? Loxford is a poly clinic miles from my home. It's reviews are appalling. The NHS site does not show a specialist clinic. What is the point of adding further stress to a stressful four week wait for cancer results and treatment plans?

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Response from King George Hospital

Thank you for sharing your comment on NHS Choices. I am sorry to hear about your experience, it must have been worrying for you, and our staff should have been more compassionate. There are several concerns here I would like to see explored. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can investigate this further. Yours sincerely Wendy Matthews Interim Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful