"a rude reception"

I went into burnley urgent care centre on earlier in march 2015 with my 2 year old child of suspected gastritis. My mother as well as several other family members had rung me on the way in to see what was happening.

Once I got to the reception I started to book my child in, my mother rung me as she was at hospital herself and tried to get hold of me to see if her grandson was okay. I answered the phone and explained briefly what was going on and that I would ring her back. I was on the phone merely not even 30 seconds as I came off the phone the person at reception had given me a very nasty look and said to me that I shouldn't be on the phone whilst talking to them and, when I replied it was my sons grandma just seeing how he was, replied I don't care I was typing, then and in a horrible aggressive manner tutted, looked at me like something on the bottom of their shoe and continued to be rude towards me. I then told them that there are ways of speaking to people and I found their approach very intimidating...... and rude even the looks they gave.

I then asked the person for their name. They looked at me funny again and said im not obliged to give you my name and im not telling it you either. when I said what do you mean you cant tell me your name they just smirked at me and said I dont need to tell you anything.

I thought staff had to wear name badges for security? ....I just left upset...and mad at the fact there is people working in the nhs like this and obviously they will get away with it. I doubt I will be be the first who has been spoken to like that and I wont be the last ........all I wanted to do was take my son to hospital to be checked out and I come away with being upset with this and upset my son has gastroenteritis. its not on being spoken to like that all because I answered my phone to my mother for not even 30 seconds and I felt like I was being told off.