"Minor Injury Clinic"

About: Mount Vernon Hospital

I recently developed a sudden and very painful acute tendinitis on my shoulder. I had tried over-the-counter codeine and it did nothing to reduce the pain. On Sunday 22/02/15 at 10am my wife drove me to the Mount Vernon Minor Injuries Unit expecting to wait for hours as the person in charge of the triage would surely have placed me at the end of a very long queue. To my surprise, I was dealt with in a very efficient and friendly manner by the Receptionist and was seen by a professional within 10 minutes. The person in charged was just brilliant and, after having done a thorough assessment, prescribed me a strong pain killer and made a few recommendations to ease the pain (including using the vacuum around the house which they suggested as very effective to alleviate the pain...mmmm). They were caring, humorous, very knowledgeable and very professional. I walked away 20 minutes after having arrived, having had an excellent experience. Please pass on my most sincere thanks. The shoulder improved rapidly and the pain disappeared after a few days. I must admit though that I have failed to follow their entire recommendations and stayed away from the vacuum cleaner until the pain receded.... Many thanks.

Story from NHS Choices

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Response from Mount Vernon Hospital

Thank you very much for your kind comments. We are really pleased to hear of your experiences. Our staff are committed to providing a high standard of care to all patients and part of this can often include a little gentle humour, we find it can be very relaxing. We pride ourselves in the Minor Injuries Unit on providing an efficient, effective and friendly service and it is always encouraging to hear such a positive patient story. We will ensure the team are made aware of your comments.

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