About: Calderdale Royal Hospital

I recently visited the hospital as I had an accident at work and hurt my elbow, when I went in for my x Ray I was waiting for around an hour! When I finally got called in for the x Ray, it took 2 members of staff around 30 minutes just to take 2 x Rays of my elbow, it was as if they had no idea what they were doing, I then went back to wait in emergency to wait to be seen again, I got called out, grabbed my bag and coat to follow the male nurse and when I'd got up to follow him he had already rushed off into a room which I then had to find as I didn't know which room he'd entered, when I finally found the room the nurse told me to sit down and he said he'd be right back he was then around 10 minutes and I recieved absolutely no eye contact during conversation, very rude! He then left the room again without no word and a female nurse came in to see me, didn't say anything to me, put a bandage on my arm and then left the room, again with no word, I was sat in the room putting my coat on not knowing what to do, I didn't know whether I was done or if they wanted me to stay for a chat on how to look after my arm, or how long I should leave the bandage on. I left the room and spoke to the nurse that put the bandage on and asked her if that was it and she said yes. I am absolutely disgusted at this service and i felt ignored and upset that no one gave me any advice or even asked if it hurts and the fact that I was looked down upon and discharged without no pain relief prescription. Rubbish.

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Response from Calderdale Royal Hospital

We are sorry to hear of your disappointing experience of our services, which certainly does not sound to be of our usual high standard. We would, therefore, welcome the opportunity to investigate the issues you raise in order to avoid a recurrence in the future. If you would like us to do this on your behalf, please contact our Patient Advice and Complaint Service on 0800 013 0018, or 01484 342825 or by email to patientadvice@cht.nhs.uk. Many thanks for taking the time to post your comments.

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