"super hospital with super staff"

About: Shotley Bridge Hospital Site

Arrived at hospital 30 minutes before appointment and was greeted by a very pleasant receptionist. Sent through to main waiting area and within two minutes was called and accompanied down to be weighed and asked to sit in the waiting area to see the Specialist nurse in the Rheumatoid Arthritis department. 2.20pm I was called by the named Nurse (10 mins before appointment time) and after a thorough examination and chat, within twenty minutes I was on my way home. Saw some really friendly helpful informative staff today....thankyou for my kind treatment.

Story from NHS Choices

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Response from Shotley Bridge Hospital Site

Dear Carole Thank you for providing feedback on your recetn visit to the Rheumatology department at Shotley Bridge Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the manager for the department to pass on to the staff for you. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful