"Big shoes filled well"

About: Royal Blackburn Hospital

After over a decade abroad, I returned to the UK and times had changed. So time for a new consultant rheumatologist, who has been very good, knowledgeable with a pleasant manner. It's sad that a short stay at Wrightington hospital seems to have become a thing of the past, nothing helped more to get you going again after a flare up than a fortnight there. The Blackburn hydrotherapy pool arrangements are a nightmare to attend when you are a working person, they don't know one day to the next if they can keep an appointment, the staff are lovely and do their best, but there is some sort of staffing/funding issue which makes the whole thing look unprofessional and unimportant. The NHS is a thing of beauty, greatest healthcare in the world. We need to protect it at all costs.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Physiotherapy and Rheumatology service, and thank-you for taking the time to do so. I will make sure your appreciation and concerns are passed onto the team. I am pleased to hear the positive comments about the staff but sorry to also hear that your recent experience in accessing the pool with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a mixed experience for you we would really value this so that we can try to improve things for future patients visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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