"Day Surgery - 3rd Floor - Central Tower"

About: The Royal London Hospital

I was more than a little nervous about having cervical spine injections yesterday and perhaps over-researched on the Internet which left me with a little too many nightmarish scenarios to think about on the journey up from Kent to London. However I had no cause to worry as my experience was as good as such an event can be. The staff were reassuring and so kind. They all introduced themselves to me before anything else and made sure that I was aware of each step of the day. I noticed that the staff, regardless of title, worked extraordinarily well as a team and their humour and good -natured approach to each other made me relax too. The consultant carefully explained everything beforehand and made sure he answered all my questions. Despite being extremely short of surgical staff yesterday, it appeared to me that everyone did their absolute best to carry out their roles with professionality and diligence. I would like to mention one nurse, they were kindness personified as I recovered from the procedure and I hope that she realises that this quality of hers means that many people who aren't going through the greatest times of their lives due to physical ailments are indebted to her as she makes it all less scary.

Story from NHS Choices

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Response from The Royal London Hospital

Thank you for your kind comments and for sharing your patient experience. We are pleased to hear that our staff were reassuring and comforting. With best wishes Barts Health NHS Trust

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