"No record of my husband's appointment"

About: Hull Royal Infirmary Hull Teaching PCT

(as a relative),

I have to say I found the lack of correspondence between the EAU and the doctors disappointing. My husband was admitted to the EAU at Hull Royal Infirmary in August and was told he would be receiving an appointment from the neurology department. After a month of running about ringing one doctor’s secretary after another we are still no closer to an appointment being made. After all this we have been told there is no record of an appointment and to visit our own GP for a referral. Constant migraines that are now as frequent as 1 a week, causing neck pain and disturbed vision are really getting my partner down. I have even been in touch with the PALS department and I don’t feel I have been listened to. It is now October and I have to say I’ve lost my faith in the system. I feel there is nowhere left to turn for help. I think this country needs to give priority to our health rights first. I last called today and still getting no where.

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Response from Engagement Section Assistant, NHS Hull

Dear Sad Thank you for placing your posting on the Patient Opinion website. We are very sorry to hear of you and your husband’s concerns, particularly as you have already tried to raise them with PALS. We would urge you to contact the PALS team again to try to resolve your concerns. Alternatively, you could contact the PALS for the Primary Care Trust (NHS Hull), who as commissioners of the service have the authority to make enquiries on your behalf. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact us on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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