"Fantastic antenatal and postnatal care by..."

About: St Michael's Hospital (Bristol)

I gave birth to my son by elective C-section on February 6th 2015, after stays on Wards 71 and 74, and in the induction suite. I can honestly say that, despite a couple of hiccups, the care I received was absolutely second-to-none, and was carried out by caring and dedicated staff, particularly the midwives and midwifery assistants and the surgical team. There wasn't a single moment where I felt that staff were too busy to help me, and after I'd had my baby and couldn't move, nothing was too much trouble for them. Day and night I was taken care of by people who really cared about their patients, and I'm sure that I have them to thank for the ease with which my baby has taken to breast-feeding. I do have a couple of criticisms - firstly that my obstetric team were a bit hung-ho about inducing me, when it transpired later that I wasn't a suitable candidate (24 hours of pain, vomiting and no sleep could've been avoided). Secondly, that there was poor communication between the obstetric team and the staff on the ward - this resulted in my being 'bumped' from the surgical list and having to wait another 24 hours (and being nil-by-mouth for 11 hours whilst 38 weeks pregnant) to meet my baby. However, these two experiences are minor in comparison to the rest of my care, and I want to thank everyone who looked after me. The Maternity service at St. Michael's is a valuable resource, which I feel very lucky to have been able to utilise.

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Response from St Michael's Hospital

Thank you very much for your feedback. We are pleased that you has such a positive experience at St Michael's Hospital. We have passed your comments on to the maternity service, as clearly there are some issues that can be a point of learning for the team as well. If you would like us to look into these further for you, we would very much welcome the opportunity to do so (please contact our Patient Support and Complaints Team on 0117 342 1050 / pals@uhbristol.nhs.uk). Thanks again for taking the time to post a comment on NHS Choices.

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