"Administrative errors have caused me problems"

About: Queen's Medical Centre / General surgery

(as the patient),

My care at the QMC was no problem at all. I arrived at reception at 8:30am and the nurse put me in a quiet room. An hour later they realised they had forgotten about me. They signed me in. An hour later they took my details and I saw an anaesthetist. After midday I was taken to a ward and undressed and put on a bed. I was told it was the wrong bed, as I was wheeled off to the operation. They said they would look after my things. By 2pm I was taken to the operation, and I came back to the ward at 6pm. Three days later I was due to be discharged though my wounds were still leaking. I was discharged after a 2 hour delay during which time I was not allowed any medication, as it was at the pharmacy. I was in considerable pain. My wife and I were not offered any help getting out of the hospital to the car. My discharge notes said my dressing was dry. I believe it was not dry. The nurse didn’t come for three days because they thought it was dry, but was horrified at the state of the dressing when they did come. I then had great care, but I was not happy that the correct information was not given to my district nurses. I am heeling well, but feel that these administrative errors are a problem.

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