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my visit 31 January 2015

Story from nhs.uk

"my visit 31 January 2015"

About: Wansbeck Hospital

I reported to the clinic at 730am,early start... the staff all made me comfortable and explained what would happen re the back injections. The consultant came along and had a chat with me.I was second on the list and didn't have to wait long. The procedure went very well and didn't cause any pain.The consultant and all staff were so kind. then back on the ward we received a tray with teapot and China cups!so much nicer than disposable cups.well done all around.

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Responses

Response from Wansbeck Hospital 9 years ago
Wansbeck Hospital

Submitted on 01/03/2015 at 18:16
Published on nhs.uk on 02/03/2015 at 00:00

Dear M.J.S. Smith, It is lovely to hear that your recent procedure at Wansbeck went so well. I am delighted that you were kept well informed by kind and thoughtful staff who were focused on providing you with efficient and high quality care. Excellent news. Patient feedback means the world to us and helps us as a Trust to continually improve - we get to understand and pay attention to the things that really make a difference right down to things like the importance of a good old fashioned cuppa in a nice China cup. Our teams will be really chuffed to know that you have been pain free throughout it all - thanks for taking the time to acknowledge their efforts. With many thanks for sharing your story. Take good care, Annie

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