"My daughters experience"

About: Royal Preston Hospital

My daughter was recently admitted to ward 4 after an major operation. Although she needed to use a bedpan regularly due to being bed-bound, her calls for attention and assistance were largely ignored and she was left distressed and in pain. This was despite other patients visitors telling the staff that the lady in the side room was calling for help. When I visited her on the second day during the afternoon, I was shocked to see a plate with the remains of her breakfast balanced on the wash hand basin, although she was lucky to get any breakfast at all. When she enquired in the morning when breakfast would be arriving, she was told it had already been and gone! I was glad to hear that things did improve although the initial experience was not a happy one for her!

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your daughter's experience; I'm sorry to hear that the care she received was not always of the standard we would want for our patients. Please be assured that your comments have been shared with the MAtron and Head of Nursing for the relevant area. Should you feel you would like to discuss your concerns in more detail, can I ask you to please contact our Customer Care department on 01772 522521.

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Response from Royal Preston Hospital

Thank you for telling us of your daughter's experience. We were concerned to read your comments and would welcome the opportunity to discuss the issues raised with you and your daughter. If you would be happy to do so, can I ask you to please contact our Head of patient Experience and Customer Care on 01772 522793.

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